[ref. b16810021] Customer Service Role - Broadband Internet Service Provider (0-1 yrs)

• Flexible working options
• A role that offers a breadth of learning opportunities

Our client is a world class Broadband Internet Service Provider. They bring the power of fiber optics direct to your home with their FTTH services in Delhi-NCR region. They are voted the best broadband service provider in the India, and their speeds are one of the unmatched in the industry.

The Job:

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Candidate:

• You have at least 1 year experience within a Customer Service role, ideally within the Telecommunications industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong team player who can manage multiple stakeholders
• You are a strong mentor and coach who can build high performing teams
• You are highly goal driven and work well in fast paced environments