Application Tech Support Practitioner

Educational Qualification : Bachelor Degree

As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance.

• Provide service desk voice support, interfacing with clients to accurately define and resolve issues.
• Manage service desk operations, ensuring world-class system performance.
• Utilize exceptional communication skills to maintain ongoing client relationships.
• Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction.

• Must To Have Skills: Service Desk Voice Support, Service Desk Management
• Good To Have Skills: Knowledge of Cloud Technologies, Experience with ITIL Framework
• Strong understanding of IT operations, including incident management, problem management, and change management.
• Experience with ticketing systems such as ServiceNow or Remedy.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

• The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
• The ideal candidate will possess a strong educational background in computer science, information technology, or a related field.
• This position is based at our Gurugram office.