Associate Technician Field Ops (Hyderabad Airport)

Overview:

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

The roles are subject to following policy and procedure and will be responsible at country level only.

WHAT YOU’LL DO

Operation support L1:

• Oversee operational activities and deliver essential support to clients.
• Respond promptly to emergency callouts and implement measures to ensure system uptime.
• Manage incidents and system availability in accordance with the SLA agreement.
• Conduct daily inspections of the machines.
• Monitor and follow up on the operational incidents.
• Manage incidents and service request in the client ITSM tool, if necessary.
• Attend to all IT-related issues by analysing relevant logs, including timestamps, with accurate problem descriptions, and resolve issues.
• Attend to all electrical, mechanical, and IT breakdowns, PLC issues, hardware failures, or malfunctions swiftly and report them to the team leads and clients.
• Replace Kiosk PCs and handle localization tasks, including reimaging, BIOS updates, barcode/volumetric calibration, and platform localization.
• Check the reliability of volumetric cameras weekly, generate reports, and perform recalibration if any deviations are found.
• Check barcode camera readability biweekly to ensure LPNs are read correctly.
• Restart individual devices or the complete system and reconfigure the system as needed.
• Responsible for supporting User Acceptance Test (UAT) and Site Acceptance Test (SAT) for new implementation and Airline integrations.
• Responsible for hardware installation, testing, rollout of new applications.
• Exchange faulty hardware units on-site and send them to the supplier or Materna for replacement or repair, and receive the items once repaired.
• Prepare hardware fault reports for the faulty items and send them to the vendors and provide RCA if necessary.
• Monitor inventory levels and manage spare parts according to requirements.
• Responsible for sharing the baggage data to the client by accessing the data manager.
• Responsible for sharing all operations and maintenance reports according to the client.
• Compile and manage both internal and external operation and maintenance reports.
• Develop and implement a preventive maintenance schedule (SBD Kiosk, Electrical control panel, Mechanical conveyor systems and Gate systems etc).
• Record all maintenance activities following established procedures.
• Escalate incidents to other levels in timely manner but retain overall accountability and management of all incidents.
• Responsible for providing feedback to users on fault resolution.
• Maintain regular contact with third parties, as necessary, to ensure timely fault resolution.
• Keep the customer updated on all call interventions and act as the single point of contact for all fault calls, ensuring resolution of any issues affecting the services.
• Responsible to provide SBD training for the Airlines/GHA and TOPS team as and when required.
• Ensure environmental and safety compliance.

• Minimum 2 to 3 years’ experience graduate engineer with EEE/Computer Science, or IT, or baggage handling experience, year's experience in onsite support activities and repairs of PCs Printers and LAN WAN equipment.
• Must have dealt directly with external customers delivering to SLAs
• Experience of working at Customer locations.
• Preferrable certifications like MCSE /CCNA
• Must be comfortable to work on 12hr shifts

8am to 8pm and 8pm to 8 am

WHAT WE OFFER

Find out what it's like to join our team and take a step closer to your best life ever.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.