[ref. w81111016] Gurgaon - Customer Contact Comms New Associate
Accenture Gurgaon
Skill required: Omnichannel - Service Desk Non-Voice Support
Years of Experience:0 to 1 years
Language - Ability:English(International) - Expert
Candidate who is good in email and chat process, who is good in typing is what is preferred here
This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for? Mandatory skills
Communication
Problem solving
Comprehension
Time management
Active listening
Adaptability
Designation: Customer Contact Comms New Associate
Qualifications:Any GraduationYears of Experience:0 to 1 years
Language - Ability:English(International) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred here
This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for? Mandatory skills
Communication
Problem solving
Comprehension
Time management
Active listening
Adaptability
Empathy
Product knowledge : Android, Google Apps (gpay), Play StoreRoles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts
AccentureGurgaon
Skill required: Customer Operations - Voice - Service Desk Voice Support
Designation: Customer Contact Comms Associate
Qualifications:BBA/BCom/Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English - Proficient
About Accenture...
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AccentureGurgaon
Entity: - Accenture Strategy & Consulting
Team: - Global Network - Data & AI
Practice: - Comms & Media - Telecom
Title: - Level 9 – Ind & Func AI Decision Science Consultant
Job location: - Bangalore/Gurgaon/Hyderabad/Mumbai
About Global...