Administrator

apartmentWipro Limited placeNoida calendar_month 

Job Description

Role: IT Support Administrator

Purpose: To resolve, maintain, and manage client software, hardware, or network issues based on service requests, ensuring high-quality service and client satisfaction.

Responsibilities:

  • Respond promptly to tickets raised via various channels.
  • Troubleshoot and resolve hardware/software issues within SLA timelines.
  • Perform root cause analysis and implement long-term solutions.
  • Maintain systems, perform backups, and ensure infrastructure stability.
  • Collaborate with on-site teams for complex issues and coordinate resolutions.

Key Competencies:

  • Technical Expertise: Advanced knowledge of systems, servers, and networking.
  • Problem-Solving: Execute effective and timely solutions.
  • Collaboration: Work across teams for resolution excellence.

Performance Measures:

  • 100% SLA adherence.
  • Zero escalations and consistent client appreciation.
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