Process Developer - WFM
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Process Developer - Workforce Management!
In this role, you will be a part of the core sourcing team and drive different channels for timely delivery. Need to understand every requirement from business as it comes in and drive sourcing in the right direction
Responsibilities- Gather information from various sources and interpret patterns and trends
- Create reports based on the client/stakeholders requirements.
- Keep track of key performance indicators
- Analyze the data sets, provide adequate information, and draw data insights
- Liaise with internal and external clients to fully understand data content
- Analyze and interpret complex data sets relating to customer&rsquos business and prepare reports for internal and external audiences using reporting tools
- Create data dashboards, graphs, and visualization to showcase business performance
- Create WBR/MBR/QBR on Key metrics performance
- This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Minimum qualifications
- Graduate with good experience in MIS & Reporting
- Good knowledge of advanced excel (VLOOKUP, COUNTIF, Conditional Formatting, INDEX and MATCH, SUMIF, IF Conditions), Pivot, Charts, Data Validation, Excel Formulae
- High level attention to detail and accuracy
- Good with written and communication English
- The candidate should be a high performer who craves the challenges of career growth and development
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.