[ref. d76225122] Client Solution Manager with SaaS Product based Co in Pune (US timing)
Job Description
Key Parameters
8+ years of experience in consulting, and creating & providing B2B software or services related technical
solutions to international customers
Open to international travel to meet customers & prospects
Preference: An educational degree from OR worked & lived anywhere in the USA or EMEA region for at least 2
years; travel history to USA or Schengen countries
Open to being flexible about work timings. It has clients across the world, and this role would necessitate
working in different time zones as required
Description
The Senior Manager, Client Solutions is a strategic role and will have the opportunity to directly
impact company revenues.
The Senior Manager, Client Solutions will closely work with the Sales team, enabling them to close deals across
various international markets.
The Senior Manager, Client Solutions will be responsible for the end-to-end sales solutioning understand
prospects needs & objectives, create tailored solutions to address prospects requirements & use cases, drive
solution demos and presentations, and facilitate closure of deals.
Objectives and Success Metrics
The success of this role will be determined by the amount of revenues closed each quarter and annually, either
through new client acquisition or cross/up selling.
Key Responsibilities
The Senior Manager, Client Solutions will be the face of the company, act as an ambassador in front
of prospects, and be the bridge between customers/prospects and the Sales team
The primary responsibility will be to provide solutions for sales deals, including the following:
o Understand prospects needs, objectives, requirements & use cases
o Understand the Co technology, product, features, capabilities, integrations, solutions, industry
specific use cases, success stories, etc.
o Prepare product demos, proof of concept and custom solutions to address the needs of the prospect
o Drive solution demos and presentations independently, articulating prospects needs and
solutions
o Build the solution, narrative and pitch for individual prospects; and deliver great looking presentations
o Drive technical and capabilities solutioning across the sales cycle to facilitate closing of deals by the Sales
team
Additional responsibilities would also include
o Travel to the prospect locations for technical & solutioning meetings, if required
o Understand the Co product and solution offering key features, capabilities, value proposition, use
cases, benefits for various industry verticals, etc.
o Respond to RFIs and RFPs
o Work with sales team members to strategize on accounts
o Liaise with other teams Product & Engineering, Custom Development, , Customer Success Marketing,Partnerships to provide feedback, understand use cases, for joint GTM, etc.
o Create innovative solutions and sales strategies to enhance sales
o Ensure detailed reporting and CRM compliance
Key Requirements
8+ years of proven B2B software and services consulting, sales solutioning, or technical solutioning
experience in international markets.
Hands-on experience building web applications, including HTML/CSS, JavaScript, APIs, and webhooks.
Excellent technical problem-solving skills.
Experience with Python or PHP would be a plus.
Excellent written and phone communication skills with international clients
Strong presentation skills ability to present to Clients
Capable of building positive relationships at a CXO level with Clients
Should have worked for a software product or services company.
Prior experience of meeting customers & prospects in international markets
Strong solutioning and consulting skills with large companies
Proactive, well organized, and self-motivated ability to manage multiple engagements and sales pursuits in
parallel
Strong attention to detail
Experience or knowledge of online marketplaces and e-commerce preferred
Prior software engineering background
An educational degree in engineering, marketing or business.