Presales/Solutions Consultant

Overview:

NSC Global is a globally active IT consultancy in the Network and IT Support fields, supporting large-scale clients in increasing their IT infrastructure efficiency.

To bolster our growth, we are currently looking for a Solutions Consultant aligned with our global accounts.

The Solution Consultant's role is to oversee, promote and qualify NSC’s full portfolio of services into global accounts as well as to solution, present and articulate complex services solutions in response to customer demand, business and technical requirements.

Responsibilities:

• Manage inputs from a variety of stakeholders, typically involving contributions from sales, solutions, finance, legal and delivery to manage service solutions & bids
• Compiling and reviewing service solution & bid response content, ensuring all services are included in the final price to the customer, ensuring timely delivery of compliant and commercially sound bids
• Fully documenting the service obligations and assumptions included in service solutions & bids
• Prepare the cost and pricing models for service solutions & bids, adhering to model standards
• Contributing to the service solution & bid library by proposing improvements
• Understand and resolve complex technical, strategic and business issues

Qualifications:

• Proven experience in a client facing technical solutions role working with large to medium size Enterprise and Service Providers to provide technical solutions
• Experience in services led consultancy for Systems Integrators or outsourcer with a focus on services.
• Experience building maintenance solutions. Direct vendor & partner support models
• Experience with Managed Services solution building. Including service desk, technical operational, monitoring and management & IMAC services.
• Experience in designing and helping sell high-value technology solutions.
• Experience in managed resourcing service creation.
• Have thorough understanding of market, competition in the field of IT Service integration and Telecom
• Experience with a global solution selling portfolio which includes:
• Network and or Desktop Experience at Pre-sales level
• Experience
• Field Services, Integrated Service Desks, Intelligent Dispatch
• Remote Monitoring and Management, Network Management, Performance Management
• Maintenance Solutions ranging from Labour Only, Depot Services (Parts Only), Full Parts and Labour, Custom Solutions
• Staff Augmentation, Outsourcing, Resource Solutions as a Service

General knowledge of the following is an advantage, but not needed in full:

• End user Service, Managed Services
• LAN, WAN, SDWAN, Intelligent Edge, IOT, Data Centre and Unified Communications
• Wireless, Indoor/Outdoor Surveys, Installations
• Logistics including Staging, Depot, Procurement and Fulfilment, IOR/EOR, Equipment as a Service