Bulk Hiring - Customer Service Executive

Job Description

Eligibility Criteria:

• Proven experience in a customer service or customer-facing role
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to remain calm and professional under pressure
• Empathy and a customer-focused mindset
• Ability to work effectively both independently and as part of a team
• Graduate/Post Graduate

Role Description:

• Receive, document and track customer complaints via phone, email and any other source
• Investigate and analyze complaints to understand the root cause and identify potential solutions
• Communicate with customers to empathetically understand their concerns and provide appropriate solutions
• Liaise with internal team and partners to resolve customer complaints and ensure timely resolution
• Maintain accurate records of complaints and their resolution for reporting and analysis purposes
• Identify trends in complaints and provide feedback to relevant departments to improve products or services
• Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction
• Collaborate with other team members to ensure a consistent and high-quality customer experience