Operations Manager

Job Description

You will oversee the data collection site's daily operations, ensure adherence to Standard Operating Procedures (SOPs), and act as a crucial link between project management and the ground-level team.

If you excel in resolving challenges, managing teams, and maintaining seamless operations in a fast-paced environment, we encourage you to apply. We offer a supportive work culture, competitive compensation, and opportunities for professional growth.

• Take ownership of daily operations for data collection sessions, ensuring efficiency, quality, and strict adherence to the client's SOPs.
• Anticipate, identify, and resolve operational challenges swiftly to avoid disruptions to the project timeline.
• Lead and empower operational staff, instilling a solution-oriented mindset while ensuring team alignment with project goals.
• Collaborate with clients and stakeholders to troubleshoot issues, refine processes, and enhance operational performance.
• Supervise subject management, including screening, onboarding, and session execution, to meet or exceed client expectations.
• Maintain a safe, organized, and disturbance-free work environment conducive to achieving optimal outcomes.

• Problem Solving and Troubleshooting: Identify and resolve logistical, technical, or personnel-related issues during operations. Develop contingency plans to ensure uninterrupted project flow.
• Team Leadership: Train, motivate, and supervise staff while fostering a collaborative and solution-driven culture. Monitor team performance and provide constructive feedback to improve outcomes.
• Session Management: Oversee subject onboarding, including screening and training, ensuring readiness and compliance with client requirements.
• Reporting and Communication: Track daily performance metrics, prepare insightful reports, and maintain transparent communication with the client and project management.
• Process Optimization: Analyze operational workflows and recommend improvements to enhance efficiency and address recurring bottlenecks.
• Compliance and Documentation: Ensure strict adherence to project protocols, maintain detailed records, and handle sensitive data securely.

• Bachelor's degree from a tier 1 institute
• Previous experience in Operations Management, Project Management, or a related field with a proven track record of resolving operational challenges and implementing effective solutions under tight deadlines.
• 2+ years of experience in operations or a supervisory role, with a focus on problem-solving and client-oriented projects.
• Strong understanding of SOPs and operational workflows in research or data collection environments.
• Experience managing cross-functional teams and driving alignment in high-pressure scenarios.
• Strong technical acumen for equipment setup and basic troubleshooting.
• Excellent organizational and multitasking skills with a keen eye for detail.
• Exceptional interpersonal and communication skills to engage with diverse teams and clients.
• Flexibility to work non-standard hours, including weekends and holidays.
• Key Duties List from Neuralace:

1. Manage, Update, Improve, Run SOP for self and stakeholders (staff, subjects, security, supply chain)
2. Do 360 interviews every 2 weeks to understand and debug operational challenges
3. Go through subject and staff logs every day to understand and debug operational issues and maintain SOP standards
4. Manage dynamically updating data collection schedule keeping the costs, headcount, and disruptions minimal
5. Being proactive with communication across stakeholders
6. Managing Supply Chains to avoid disruptions