Delivery Manager

Overview:

Practice Delivery Leader (PDL)

Role Purpose

The purpose of the role is to define, build and shape the delivery engine for the practice, ensuring seamless delivery with BU’s and capability building across the practice.

Key activities:

1. Delivery Assurance

• Work with the SMU leadership to plan, execute and track key engagements for seamless delivery
• Ensure right team with required competence is put in place as per the plan
• Drive and deploy effective technical scope management and solutioning across practice
• Build strong pool of Technologists and Architects to bring Practice’s Technology thought leadership to solution development and implementation
• Engage in deal solutioning for complex programs, help define solutions for customer needs using Traditional as well as Next Generation Delivery including Top Coder, Flex based delivery and Near Shore Delivery
• Determine right solution choices to ensure Wipro will be able to deliver the right solution with the right outcomes
• Recommend and participate in deciding Practice’s pricing model for BU/DU engagements to optimize cost of delivery
• Review proposals / deals for effective delivery feasibility and provide solution and revenue (deal size) approvals to sales before sales can book an order
• Implement audit and review mechanisms during project execution to ensure no scope misses / leaks occur
• Ensure deployment of optimal delivery solutions across the practice including continuous delivery governance with the objective of effective risk management, value delivery initiatives, continuous improvement
• Demonstrate thought leadership in practice domain by creating and publishing PoV’s, white papers and also leading solution differentiators
• Engage with clients innovation, solution conceptualization, joint initiatives by bringing in the right team

1. Client Relationship Management

• Drive service portfolio of the practice and create strong value proposition for clients across the value chain
• Conduct regular customer connects to understand customer’s current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
• Partner with the clients to drive delivery transformation to adapt to new delivery models and instill new ways of working in customer organization
• Share Wipro’s capability and initiatives that may support/ fulfill customer’s needs

1. Enable revenue growth of the practice within an SL

• Identify opportunities for deployment of new technology, growth solutions and services across the practice by bringing SL practices/ other capabilities for client solutioning
• Engage with current customers to identify business opportunities by providing relevant solutions in order to increase delivery driven revenue/ organic growth
• Support sales team with acquisition and traction of new deals by understanding the customer needs and providing support in developing solutions

1. Capability Development and Talent Pipeline Creation

• Demand forecasting in line with business requirements - spearhead quarterly demand forecasting and resource planning aligned to requirements of the different accounts/ projects
• Focus on exceeding target upskilling initiatives, training compliance in association with talent transformation team
• Enable freshers (NGA ? next generation associate) induction in engagements and make them productive

1. Team Management

• Hire adequate and right resources for the team
• Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
• Build an internal talent pool and ensure their career progression within the organization
• Manage team attrition
• Drive diversity in leadership positions
• Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
• Ensure that the Performance Nxt is followed for the entire team
• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement within the team