Service Delivery Specialist
Bangalore
Role Description:
Job Summary
Within Booking.com we are implementing a regulated approach over our payment flows to deliver controland safeguarding of funds travelling through our financial systems. To maintain operational control and
ensure service is being delivered we are looking to grow our Service Delivery team to maintain the
delivery of service at the expected level. The successful candidate will be expected to build and manage
a relationship with our internal stakeholders and help drive governance over our platform to ensure we
deliver against our defined SLAs.
Key Responsibilities- Incident Management - Ensure Incident Process is followed, during a P1 be on point to align with
- stakeholders.
- Change Management - Ensure Change Process is followed, Facilitate CAB and any queries raised by
- stakeholders
- Problem Management - Attend Post Mortem Reviews, Chase open problem tickets, Drive a Service
- Improvement Plan
- Security Management - Help chase and track open vulnerabilities, Support Security teams with any
- crossover service issues
- Documentation - Manage content and work with teams in the delivery of enhanced documents
- Reporting - Create a Service Pack for our stakeholders and help with the delivery of an outage report.
- Once created present these to leadership and our key stakeholders
- Engagement - Build and maintain a strong relationship with our stakeholders, enhance relationships
- with our product teams
- Process - Follow the agreed processes and where gaps are identified solution a maturity program
- Self starter who has a learner mindset
- Minimum 5-8 years of extensive Service Delivery experience
- ITIL Certification - ITIL V3 or later [Mandate] & PMP, PM2 or Prince 2 Certification or Agile Scrum certified [Good to Have]
- Ability to translate technical jargon into consumable business context
- Experience in a managed service environment
- Solid interpersonal skills with an emphasis on effective communication, both verbal and written
- English
- Ability to act with a sense of urgency to ensure internal and external customers are served in a
- timely manner
- Capable to work under stressful situations
- Confidence and ability to explain complex concepts effectively across a variety of stakeholders /
- partners
- Nominal experience within an IT Service Management role developing IT processes, information
- flow, associated reports, and applications for defined service domain
- Experience in working agile in a regulated landscape would be an advantage
- Analytical and Problem Solving Skills
- Never leave a customer behind attitude
- Hands on mentality
- Seeks feedback for personal growth willing to learn
- Can Do attitude
Bangalore
service is being delivered we are looking for a Service Delivery Specialist. The successful
candidate will be expected to build and manage a relationship with our internal stakeholders and help
drive governance over our platform to ensure we deliver...
AccentureBangalore
Skill required: Talent Acquisition - HR Delivery Strategy
Designation: HR Service Delivery New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading...
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Job Description
1. Job Title: Service Delivery and Audit Lead
2. Job Description:
a. Managing delivery of accounting, statutory compliance and audit services to our clients through our team members.
b. Directly managing a small portfolio...