Service Delivery Manager - D
Mumbai
Job Description
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.
Job Description - Grade Specific
Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts.SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.
Skills (competencies)
AccountabilityActive Listening
Adaptability
Analytical Thinking
Business Acumen
Business Partnering
Business Transformation
Change Management
Coaching Confidentiality
Collaboration
Commercial Management
Complex Engagement Management
Contract Management
Crisis Management
Critical Thinking
Cultural Awareness
Customer Centricity
Data-Driven Decision-Making
e-Great
e-KPI
e-MMX
e-Monitoring
Emotional Intelligence
e-skills
Estimating
Executive Presence
Financial Analysis
Financial Control
Financial Reporting
Influencing
Lean Portfolio Management
Managing Difficult Conversations
Microsoft Project
Negotiation
Problem Solving
Project Financial Planning
Project Governance
Project Management
Project Planning
Qwiz
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Scrum
Stakeholder Management
STAR
Storytelling
Strategic Thinking
Teamwork
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)
Verbal Communication
Written Communication
Agile (Software Development Framework)
Delegation
UPM (Methodology)
USM (Methodology)
Deutsche BankMumbai
Job Description
Sub-Regional Service Delivery Manager Projects, VP
Position Overview
Job Title: Sub-Regional Service Delivery Manager Projects
Corporate Title: Vice President
Location: Mumbai, India
Role Description
• The Global Real Estate...
Immunity NetworksBorivali, 18 km from Mumbai
Job Description
Job Profile
We are looking for a dedicated Service Delivery Manager to be responsible for maintaining strong technical delivery to our customers and improving our services to maintain customer satisfaction. The Service Delivery...
SnowflakeMumbai
Job Description
Build the future of the AI Data Cloud. Join the Snowflake team.
As a Services Delivery Manager, you are engaged at the account level in providing visibility, service reviews and reporting through all phases of the implementation...