[ref. x9807120] Accenture - Sales Operations Specialist

Designation: Sales Operations Specialist

About Accenture

Provide sales process support to client teams, leadership, other internal operations teams and interfacing functional areas. Assist client Practitioners in navigating the company s internal sales processes. Support client Leadership and Sales Operations leads in driving efforts across multiple service areas and sales strategies

• Excellent oral and written communications skills in Italian & English – this role requires a confident communicator and team player with robust interpersonal skills and a “can-do” attitude.
• Ability to work under minimal supervision and guidance, learning new responsibilities quickly.
• Ability to work virtually with diverse individuals.
• Excellent teaming, team building, collaboration, and facilitation skills
• Excellent organizational / time management / data management skills
• Analytical skills; collects, researches, and interprets data.
• Highly proficient in following and applying processes, quickly learning client & Sales processes and being able to recognize and apply them (previous familiarity preferred)
• Excellent accuracy and attention to detail
• Prioritizes and plans work activities with a high degree of personal organization and the ability to supervise/coach/mentor these skills in others.
• Highly proficient in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook), particularly Excel
• Understanding of finance concepts for a services company

• Undergraduate degree

• Good to have:

Business Management education desirable

Skills & Work Experience

• A minimum of 3-4 years of experience, with proven track record in team management

• Understanding of sales operations processes and tools (e.g., Client 365) preferred

• Must support/mirror working hours for the supported Market Unit or other business area.
• Must be flexible with work hours according to business needs (e.g., when interaction/conference calls with team members in other time zones is required, at mid-month and month-end peak activity periods, when a critical issue requires immediate resolution, or when covering for a colleague in another area)
• Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines
• May be occasionally required to travel domestically or internationally

Nothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time.

• Work independently with minimal supervision and recognize when to seek guidance on competing priorities
• Ensure the attendance of key members at meetings and monitor delegations and maintain composure under pressure
• May supervise and be a people lead for a small team with oversight from a supervisor
• Help create and execute low to medium complexity workplans
• Interact confidently with senior leadership within the sphere of responsibility
• Provide input into the creation and optimization of operational processes
• Demonstrate knowledge of supporting tools and processes, with expertise in specific areas of responsibility.
• Responding to closure requests, preparing and sending out readiness checks to deal owners
• Track and monitor deals from creation to closure, aiding teams with reconciliation (e.g., Artefacts, C365 Setup) and taking accountability for deal desk operations
• Coordinate review and approval meetings and manage follow-up actions as needed
• Support sales reporting, analysis, and forecasting activities
• Educate sales teams on internal processes and tools to enhance their efficiency and adherence to best practices
• Drive sales excellence by promoting best practices and supporting governance cadences with a focus on forecasting, pipeline health management, and performance insights
• Drive continuous improvement and transformation initiatives within Sales Operations
• Ensure compliance with policies and processes, supporting internal investigations into policy violations regarding contracts or deals when required
• Provide support to Sales Operations to enhance offerings for additional clients

• Process Deals for Re-approval as and when required, calling out and managing any Below Floor Approval requirements
• Can support Accenture or other clients in the future

• Enforce compliance with appropriate policies/standard processes and support internal investigations of policy violations regarding contracts/deals as needed