Application Tech Support Practitioner
Accenture Noida
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 2 year(s) of experience is required
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running.
With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations.
Roles & Responsibilities:- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction.
- Troubleshoot system and application problems, identifying root causes and implementing effective solutions.
- Collaborate with cross-functional teams to resolve complex technical issues and improve system performance.
- Stay updated with the latest industry trends and technologies, continuously enhancing your knowledge and skills.
- Assist in the development and implementation of system enhancements and upgrades.
- Conduct training sessions for clients to ensure they can effectively utilize the system.
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong understanding of network infrastructures, including routers, switches, firewalls, and protocols.
- Experience in troubleshooting network issues and optimizing network performance.
- Knowledge of network security principles and best practices.
- Familiarity with network monitoring tools and technologies.
- Good To Have Skills: Experience with network design and implementation.
- Recommendation: Familiarity with cloud networking and virtualization technologies.
- The candidate should have a minimum of 2 years of experience in Network Infrastructures.
- This position is based at our Noida office.
- A 15 years full-time education is required.
AccentureNoida
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running...
UplersNoida
Miko)
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hotspots, IOT drive, MAC id, mesh router, wifi extender, Zendesk
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Job Description
Job Description Technical Support Executive
Miko is looking for a Tech...
AccentureNoida
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running...