Strategy & Transformation Consultant - C

Your role

• Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
• Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc.
• Experience administering, configuring, developing, and customizing ServiceNow and related integrations
• Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service.
• Provide ServiceNow Administration and Functional/Development Support to users across the Organization
• Provide timely support to user queries and troubleshoot production issues
• Perform Systems Integration Testing and manage/coordinate user acceptance testing.
• Creation of technical and functional documents for ongoing maintenance items and projects;

• Business Knowledge and Skills
• Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification)
• Familiarity with IT technologies including common hardware, networking, and software licensing
• Strong Knowledge of the ITSM/ ITIL Framework
• ITSM development and administration experience in an enterprise environment with ServiceNow experience
• Prior training/certifications for supported applications are preferable.
• Ability to work with end users, technical staff and management as necessary.
• Needs to work under pressure and meet deadlines.
• Strong documentation and verbal/written communication skills.
• Strong multi-tasking and analytical skills
• Excellent client-facing and internal communication skills

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as Generative AI.