Application Support Engineer

Educational Qualification : 15 years full time education

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise.

Experience: - Above 5 years

• Collaborate with clients to gather requirements and understand their network architecture.
• Ability to manage multiple SOW and multiple tasks.
• Design comprehensive solutions encompassing advance application load balancing on Citrix Netscaler systems, and industry best practices.
• Carrying out deployment, migration, maintenance, monitoring, and management tasks, integration of new solution with existing network infra.
• Create implementation plan considering minimal service downtime and implement the same.
• Strong technical experience on network security (Firewall, IPS, Site-to-Site/GRE VPN), Zscaler and Netscaler Load balancer in large scale environment.
• Managing, installing Cisco ASA, Palo Alto Firewall, security rules, IPS security profiles, Firewall Upgrade, Panorama management, Captive-Portal, firewall migration.
• Experience to obtain, install, manage Citrix NetScaler functionality, capabilities, and application load balancing. Monitoring, and support on case-by-case incidents, troubleshoot, and firmware upgrade.
• Provide preventative maintenance, troubleshooting and quickly resolves problems to ensure infrastructure and application stability.
• Configure, and manage VPN, CDN, GRE Technologies, Geo Redundancy.
• Familiarity with emerging technologies - Web applications, Web Services, Vulnerability management.
• Install, configure, and migrate legacy Firewall network to Next Generation solution.
• Implement network security measures and protocols as part of the deployment process.
• Provide technical support during and after the deployment phase.
• Troubleshoot and resolve issues related to Firewall Security policies, IPS security policies, Netscaler, VPN solutions.
• Conduct performance testing and optimization to ensure network efficiency and reliability.
• Create detailed documentation for deployed network solutions, including network diagrams, configuration files, and user manuals.
• Prepare and deliver reports on project status, deployment progress, and post-deployment performance with internal and client stakeholders.
• Train clients and internal teams on network solutions and best practices.
• Lead initiatives involving creation of re-usable assets.
• Identify & implement automation scope within project deliverables.

• Educational Qualifications: BE, BTech.
• Technology Certifications: PCNSE, Netscaler, Public or Private Cloud
• Proven experience in network engineering with a focus on routing and switching.
• Experience with network security practices and technologies.
• Strong understanding of networking concepts, including routing, switching, Global and Application Load balancing, WAF, VPN Technologies.
• Proficiency in network and application design and architecture.
• Excellent problem-solving and troubleshooting skills.
• Ability to communicate effectively with clients and team members.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Experienced on Network Transformation projects involving integration of Voice, Video and
• Ability to design, develop and maintain security policies, standards, procedures, and guidelines.
• Ability to assist with Product Selections from requirements and cost perspective.
• Good understanding of the emerging network technology trends.
• Excellent people management skills.
• Additional Technical Skills :

Basic understanding on Storage networking SAN, FC, Cisco MDS