Application Tech Support Practitioner
Accenture Gurgaon
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running.
With your deep product knowledge, you will accurately define client issues and design resolutions.
Roles & Responsibilities:- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide voice support to clients in troubleshooting and resolving technical issues.
- Ensure timely resolution of incidents and service requests.
- Collaborate with cross-functional teams to identify and resolve complex technical issues.
- Maintain accurate and detailed documentation of client interactions and issue resolutions.
- Contribute to the continuous improvement of support processes and procedures.
- Stay updated with the latest product knowledge and industry trends.
- Assist in training new team members on technical support processes and tools.
- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
- Good To Have Skills: Experience with incident management tools.
- Strong understanding of ITIL framework and service management principles.
- Excellent problem-solving and analytical skills.
- Ability to effectively communicate technical information to non-technical clients.
- Experience in providing support for cloud-based applications.
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full-time education is required.
AccentureGurgaon
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running...
UplersNoida, 33 km from Gurgaon
Miko)
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Job Description Technical Support Executive
Miko is looking for a Tech...
AccentureGurgaon
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class...