Production Support engineer/ Senior Software Engineer
Job Description
Job description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior software engineer
In this role you will:
- Work as Application support engineer.
- Supporting multiple portfolio's/SVS on Compliance & Regulatory, Risk, Incident Management as well as Internal Change Review Management.
- Provide consultancy to SVSs under Domain for Change Review. Also ensure Incident Management for 6 SVSs is done.
- Actively look for process improvements, efficiency gain and technology
- Support different regions on production queries/incidents.
- System monitoring, health checks, deployments and incidents resolution.
- Deployment of applications and reports - release management.
- Assign, track, log, escalate and follow up of open help desk issues.
Requirements
To be successful in this role you should meet the following requirements:
- The candidate should have a strategic outlook towards understanding, assessing, and implementing IT projects in Investment Solution and Data, Reporting and ESG Solutions domain. The candidate should think strategically, understand global trends and partner with global team to drive results.
- Has good understanding of change review process and can implement strict control governance around change management.
- Good understanding of shell and batch scripts.
- Well versed with code release process using CICD pipeline.
- Provide support to production bug/fixes on rotational basis.
- Full understanding of ITIL Service delivery and Service operations
- Broad knowledge and experience in the investment management industry covering business processes and front to back IT systems under a dynamic regional environment.
- Prior hands-on experience on Google Cloud Platform (GCP) components
- Platform experience of UNIX / Linux style, Databases
- Hands on experience in querying DB and generating reports.
- Proven ability to translate group standards and best practice into practical application locally, proposing creative solutions and driving implementation.
- Experience in developing and implementing models based on supervised learning and unsupervised learning techniques is plus the candidate should be familiar with HSBC agile practices with excellent implementation knowledge of Scrum, Kanban, and Lean processes.
- Good understanding of lean and agile methods of software delivery.
You'll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India