Chennai - Manager - Service Delivery & Management
Job Description
Key Responsibilities:
Working experience in deploying & operating ZIA, ZPA & ZDX
Working experience with in a secure public cloud and integrating ZPA
Deployment & operating experience with PSE, VSE, NSS, App Connectors
Best Practices and Interoperability when Using PAC Files with Zscaler Client Connector, PAC with GRE tunnels or IPSec Tunnels
Troubleshooting the Performance issues (ZIA & ZPA), Connection Status Errors, ZCC/ZPA Authentication errors, Browser Access Error Codes
Participate in architecture, engineering, design and deployment of ZIA, ZPA solution
Define, create, and maintain SSE policies & advance configuration such as IdP, Partner integrations
Root cause analysis and troubleshooting
PCAP capture and analysis, Experience with authentication and SSL inspection configurations, proxy automatic configuration (PAC) file, testing/debugging
Extensive Layer 1-7 knowledge
Demonstrate strong understanding of networking and security architectures and engage in technical discussions with network and security architects of customers
Respond to prospects or customers concerns during meetings by articulating clear and concise information on the benefits of Zscaler's solutions
You have experience in (including any education background & Certifications):
Strong analytical, reasoning, and organizational skills are essential
Excellent verbal and written communications skills are essential
Ability to establish and maintain effective work relationships with all levels of personnel both internally and externally e.g. leadership, executives, clients, vendors, and agencies
Ability to work in and constructively contribute to team work environment and meet stringent deadlines
Ability to prioritize and handle multiple tasks simultaneously
Attention to detail and follow through including the ability to document work
Ability to maintain the confidentiality of information is essential
Certifications preferred: ZIA, ZPA, ZDX Administrator and Professional