Executive - HRBP

About Patra:

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

Core Duties:

About the HR Business Role:

The HRBP maintains an effective level of understanding the business, its midrange plans, its culture, and its competition. As a company brand ambassador, you’ll also foster a positive culture of diversity and inclusion in everything you do.

Duties/Responsibilities:

• Manage and resolve employee relations issues including conducting effective, thorough, and objective investigations.
• Provides HR policy communication, guidance, interpretation and helps enforce.
• Propagates & provides interpretation of Patra core values. Helps build & sustain the Patra culture based on the core values.
• Manages and facilitates annual performance management process “PMS” and collaborates with Department Heads regarding performance management best practices and recommendations.
• Maintains in-depth knowledge of HR labour requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
• Partners with the HR Shared Services Team “HRSS” on onboarding and compliance initiatives.
• Provides day-to-day performance management guidance to management (e.g., coaching, counseling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, engagement, and increase productivity and retention.
• Provides guidance and input on business restructures, workforce planning and succession planning from a people perspective and employee point of view.
• Helps identify training needs for individuals and managers working closely with L&D
• Successfully manage customer service standards and stakeholders’ expectations
• Stays abreast and maintain detailed knowledge of HR trends, technology, and methodologies
• Use analytical and critical thinking in work processes and communication skills

Who you are:

• Caring, humble and curious; eager to be part of a values led organization that prioritizes doing things the right way, not the easy way.
• Emotionally intelligent and able to build strong relationships and trust (both in person and virtually) with leaders and employees of diverse backgrounds and all levels.
• Motivated by challenges; You have a positive outlook, a bias for solutions and an energy for rolling up your sleeves and doing whatever needs to be done.
• Responsible and accountable with strong attention to detail and organization.
• An exceptional communicator in both written and verbal interactions; clear, concise, and courageous in giving tough but supportive feedback when needed.
• Analytical decision maker and pragmatic problem solver who can find root causes of issues and gain leadership support to address them while driving solutions.
• Able to handle sensitive and confidential information with discretion.
• The ability to coach, influence, and partner with all levels of employees.
• A strong knowledge of employment labour laws.
• Proficient with Microsoft Office Suite.
• Develop and grow the business partner function within the People team.

Education and Experience:

• Minimum of 3 years of experience resolving complex employee relations issues.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, performance management, and Recruitment.
• Bachelor’s degree required
• SPHR, PHR, SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred

Equal Employment Opportunity:

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.