Application Tech Support Practitioner
Accenture Gurgaon
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Any degree 15 years of Full time education
Key Responsibilities- Provide L2 Network Support and troubleshooting
- Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999
- Flexibility towards working on shifts.
- Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.
- Front End Internal, External, and client audits and work towards the closure of the findings.
Technical Experience
Mandatory- Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto
- Strong technical knowledge on configuring and troubleshooting Switching and Routing
- Knowledge on Cloud Technology
- Knowledge on Scripting
- Knowledge on Wireless Technology
- SSL VPN Configuration and Troubleshooting
- Excellent verbal and written communication skills.
- Customer handling skills and good interpersonal skills
- Ability to take complete ownership of the tasks
- High level of initiative and innovative ideas
- Positive Attitude towards work
- Ability to work as Team
- Work independently with minimal assistance
- Certification on Cloud Technology
Education:
Any Degree or 3 Year Diploma
Cassius TestGurgaon
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