Business analyst – KYC & Onboarding experience, AS

Job Description

Business analyst - KYC & Onboarding experience, AS

Position Overview

Location: Bangalore, India

• You will be part of the KYC and onboarding experience team in the Corporate Bank (CB) and Investment Bank (IB) Know Your Customer (KYC) Operations function to support improvement of experience that clients, businesses and employee receive during KYC and onboarding, working in partnership with business, technology, and other teams.
• You will support a highly dynamic team in analyzing, designing and tracking the outcomes that deliver the improved experience.

What we'll offer you

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

• Support the KYC and onboarding experience team in driving experience improvement in KYC and onboarding
• Perform various analysis on internal and external data to unearth insights related issues faced by clients, businesses or employees during KYC and onboarding
• Support preparation for client meetings to discuss experience and actions DB could take to improve it
• Support creation of operational KPIs to track progress and outcomes related to experience
• Support preparation of materials for regular and ad-hoc senior executive communications
• Actively manage stakeholders and ensure close collaboration across business, infrastructure functions and technology as well as with other related investment

• Work experience in the financial services industry and understanding of KYC and onboarding processes and platforms
• High proficiency in data analysis tools (Excel) and ability to perform complex analysis, develop the summary and identify actions
• Advanced skills in effective stakeholder management along with advanced problem-solving skills and the ability to discuss and face different points of view or disagreements in a constructive manner.
• Ability to run a project independently Project management office (PMO) toolkit would be a plus
• Excellent verbal and written communication skills in English across all levels along with the ability to quickly adapt communication styles to different audiences.
• Bachelor's degree or above, preferably with a focus on economics, business administration, mathematics, (business) informatics (or equivalent).

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

We welcome applications from all people and promote a positive, fair and inclusive work environment.