Application Support Engineer
Accenture Pune
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : EPIC Systems
Good to have skills : NA
Minimum 3 year(s) of experience is required
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users.
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : EPIC Systems
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users.
Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability.
Roles & Responsibilities:- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
- Provide support to end-users and address their queries and concerns.
- Monitor application performance and stability, and take proactive measures to improve them.
- Document and maintain technical documentation, including troubleshooting guides and knowledge base articles.
- Participate in the testing and deployment of application updates and enhancements.
- Stay updated with the latest industry trends and technologies to enhance application support services.
- Must To Have Skills: Proficiency in EPIC Systems.
- Strong understanding of software applications and their components.
- Experience in troubleshooting and resolving technical issues.
- Knowledge of SQL and database management.
- Familiarity with ITIL processes and incident management.
- Good To Have Skills: Experience with healthcare IT systems.
- Experience with ticketing systems and service desk tools.
- Knowledge of scripting languages such as PowerShell or Python.
- The candidate should have a minimum of 3 years of experience in EPIC Systems.
- This position is based at our Pune office.
- A 15 years full-time education is required.
AccenturePune
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Vmware...
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Job Description
Job Title: Application Support Engineer
Job Location: Pune, Maharashtra, India
Job Location Type: On-site
Job Contract Type: Full-time
Job Seniority Level:
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