SW/App/Cloud Tech Support Specialist
Accenture Bangalore
Skill required: Tech for Operations - ServiceNow Tools Administration
Years of Experience:7 to 11 years
Being familiar with all the modules of IT Service Management suite (Incident Management, Change Management, Problem Management, Service Request Management) is an added advantage. The team will work with clients with ServiceNow development Best-Practices Advice and assist in their implementation.
The team will be responsible for conducting technical analysis, perform design documentation, develop user stories, perform ServiceNow Application Configuration, Custom Code, develop and modify ServiceNow workflows, forms, lists, business rules, UI components, etc.
Designation: SW/App/Cloud Tech Support Specialist
Qualifications:BE/Any GraduationYears of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results.We work closely with the sales, offering and delivery teams to identify and build innovative solutions.
The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions.Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation
The ServiceNow team is responsible for the administration of users, groups, roles, security groups, & global reports associated with ServiceNow. They are focused on building and maintaining service catalogs and client scripts. In addition, they monitor the software and server performance statistics and developing clear and concise technical/process documentation.Being familiar with all the modules of IT Service Management suite (Incident Management, Change Management, Problem Management, Service Request Management) is an added advantage. The team will work with clients with ServiceNow development Best-Practices Advice and assist in their implementation.
The team will be responsible for conducting technical analysis, perform design documentation, develop user stories, perform ServiceNow Application Configuration, Custom Code, develop and modify ServiceNow workflows, forms, lists, business rules, UI components, etc.
They also work on the integration between ServiceNow and other systems.
What are we looking for? •Service Request Management- Problem-solving skills
- Ability to establish strong client relationship
- Written and verbal communication
- JavaScript
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures
- The person would require understanding of the strategic direction set by senior management as it relates to team goals
- Primary upward interaction is with direct supervisor
- May interact with peers and/or management levels at a client and/or within Accenture
- Guidance would be provided when determining methods and procedures on new assignments
- Decisions made by you will often impact the team in which they reside
- Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts
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