Sr Business Process Consultant- SNOW

Job Description

Experience - 5 to 1o years

Location - Pune ( Work from Office )

• Skilled in ITSM, CSM, consulting, execution, and deployment of ITIL processes utilizing ServiceNow.
• Extensive experience in Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Portal, CMDB, and Case Management.
• Conducted workshops and training sessions for clients on various ITIL processes.
• Proven expertise in agile-scrum environments with a focus on meticulous documentation, attention to detail, and fostering team collaboration.

Profile

ServiceNow-certified professional with over 9 years of experience in consulting, delivery, and implementation of enterprise business solutions, adhering to ITIL best practices.

• Telecom
• Technology

• ServiceNow Consulting
• ServiceNow Administration
• Business Analysis
• Requirement Management

• IT Service Management (ITSM): Incident, Problem, Change, Knowledge, and Service Request Management.
• Customer Service Management (CSM).
• HR Service Delivery (HRSD).
• Configuration Management Database (CMDB).
• Service Portal Development and Administration.

• ServiceNow
• CSS
• HTML
• Automated Test Framework (ATF)

• ServiceNow Certified System Administrator.
• Certified Implementation Specialist (CIS):
• Customer Service Management (CSM).
• HR Service Delivery (HRSD).
• Suite Certifications:
• CSM Professional.
• HR Professional.
• Micro-Certifications: Agile & Test Management, ATF, Performance Analytics, Predictive Intelligence, Virtual Agent, and Portal.

If you're interested in the opportunity, kindly share your updated resume at [Confidential Information]