IT Operations - Data Support Analyst

Overview:

Position Overview

This role is essential for the continued daily support demands of our global user community and is critical to the overall success of the organization in deploying and supporting its technical stack across the company.

Responsibilities:

Key Responsibilities:

• Maintaining, documenting, Technology/Application Support and Service Level Agreements.
• Manage user access and onboarding for platforms, including Active Directory (AD) and cloud-based tools.
• Develop, implement, and manage IT solutions to improve visibility, automate workflows, and optimize IT operations.
• Work closely with the onshore/offshore/cross-functional team providing ongoing support for the Annalect technology and Business teams.
• Ongoing support of the Annalect technology and Business teams using existing tools or to be built tool/application sets.
• Strong understanding of ad platforms such as Google Ads, Meta, TikTok, Amazon DSP, DV360, The Trade Desk Etc.
• Must have good QA Skill to compare key advertising metrics (Clicks, Impressions, Cost, etc.) between the platform and the destination data.
• Documenting, implementing and managing statistics to ensure that the AOS team is operating at a highly efficient and effective level.
• Monitoring and handling incident response of the infrastructure, platforms, and core engineering services. Troubleshooting infrastructure, network, and application issues. Help identify and troubleshoot problems within environment.
• Must be able to work both independently and as a productive member in a team.
• Leads team projects and activities using project management methodology.
• It is expected that this position will require 40% process/procedure and 60% technology skills
• Can be available 24x7 for occasional technology / application related issues.
• Support robots encountering issues by taking on tickets and identifying root cause analysis.
• Maintain and update documentations whenever changes are made to the robots.
• Knowledgeable and able to support RPA infrastructure and architecture.

Qualifications:

• 3-5 years of relevant and progressive experience as a Technology Operations Analyst, or in similar role
• Self-motivated and action-driven with the ability to take initiative, execute and follow-through
• Ability to clearly articulate technical and functional information to various audiences, both verbally and written
• High degree of organizational skills and ability to reprioritize based on business needs
• Excellent written and verbal communication skills
• Strong understanding of ad platform ecosystems, including campaign management, Ad Manager and Business Manager, tracking methodologies, data ingestion, and reporting workflows. Knowledge of ad operations, audience targeting, attribution models.
• Proficient in Excel, with demonstrated ability to organize and consolidate multiple data sources for analysis.
• Must possess critical thinking and exhibit problem solving skills for technical and software related issues.
• Has worked with a single sign-on platform inclusive of user and application setup/support.
• Good understanding of different methodologies such as DevOps, CICD (Continuous Integration, Continuous Delivery)/Agile/Kanban, AWS.
• Good working knowledge of Microsoft tools (Office, Sharepoint), CRM (JIRA, Hubspot) and reporting tools (PowerBI, Tableau etc.)
• Proficiency in SQL, Google BigQuery, Starburst for querying and analyzing large datasets.
• Strong understanding of APIs and troubleshooting.
• Exposure to Generative AI models (e.g., OpenAI, GPT-based models).