Application Support Engineer

apartmentAccenture placeHyderabad calendar_month07/11/2024

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : No Function Specialty
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of electronic medical records (EMR) systems and providing support to end-users.

Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the enhancement of system performance and reliability.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work-related problems.
Troubleshoot and resolve technical issues related to electronic medical records (EMR) systems.
Collaborate with cross-functional teams to identify and address system issues.
Provide support to end-users and ensure timely resolution of their queries.
Contribute to the enhancement of system performance and reliability.
Stay updated with the latest industry trends and advancements in EMR systems.
Assist in the development and implementation of system upgrades and enhancements.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Electronic Medical Records (EMR).
Strong understanding of software troubleshooting and problem-solving.
Experience in diagnosing and resolving technical issues in critical business systems.
Knowledge of database management and SQL queries.
Familiarity with healthcare industry standards and regulations.
Good To Have Skills: Experience with healthcare information systems.
Experience with HL7 messaging standards.
Knowledge of HIPAA compliance requirements.
SCC SoftLab (CTX), SCC SoftLab (NTX), Safetrace, SafetraceTX,Philips Patient Monitoring

Additional Information:

The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).
Expertise in Laboratory Work and Clinical knowledge
Oversee the configuration, maintenance, and troubleshooting of Laboratory Information Systems (LIS) and middleware applications (DI).
Ensure that the LIS is properly integrated with other systems such as Electronic Health Records (EHR), billing, and inventory management software.
Collaborate with lab staff and management to ensure the LIS meets operational requirements and regulatory standards.
Manage LIS upgrades, patches, and any necessary customizations.
Knowledge of HL7 messages and TCP/IP.
Database: Oracle/MS. SQL
Software installation, Administration, Configuration.
Instruments config and troubleshooting
Server Administration & Vulnerabilities Remediation
Manage efforts to integrate third-party applications with the LIS to streamline laboratory workflows and enhance operational efficiency.
Troubleshoot and resolve any integration issues between the LIS and third-party systems (e.g., middleware, reporting tools, instruments, etc.).
Assist in the development and maintenance of interfaces between the LIS and other 3rd Party Vendor applications.
Ready to support during US Business Hours
Provide technical support for laboratory staff and other system users, ensuring quick resolution of issues related to LIS and third-party applications.
This position is based at our Hyderabad office.
A 15 years full-time education is required.

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