[ref. b31510901] Field Debt Manager/ Field Collection Manager
Navi Delhi
Job Description
About the Company - Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable.Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Founders: Sachin Bansal & Ankit Agarwal
Responsibilities- Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
- Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets
- Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers
- Guide executives to increase contractibility with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)
- Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
- Ensure agents regularly attend all meetings, AHMs, and training sessions as required
- Highlight accounts requiring legal action and following process on the same
- Ensure that the team adheres to SOPs related to collection such as timely updating of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis
- Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent
- Ensure that you and the team are up to date on all relevant circulars and all products/services offer.
Qualification - Any Graduate
Required Skills - Excel/Google Sheets, Communication, Territory Knowledge
Golden OpportunitiesDelhi
Job Description
Job Description
Zonal Collection Manager Candidate Expectation and Roles & Responsibilities Minimum 10+ yrs of experience required Set collection targets in the hub region and formulate strategies to achieve the same Co-ordinate...
MM BPO PVT LTDDelhi
A Collection Executive is responsible for managing outstanding payments from clients or customers. Its a Collection telecalling executive job with Different Banking Process GOVT and Private Both ,Credit Card Collection , Payment...
One 97Noida, 13 km from Delhi
to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: As a Business Analyst for Paytm Collections, you will be responsible for managing end-to-end projects for the Collections team. You...