Service Delivery Operations Representati
Accenture Gurgaon
Project Role : Service Delivery Operations Representati
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : NA
Minimum 2 year(s) of experience is required
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As a Service Delivery Operations Representative, you will be responsible for assigning and managing work assignments, driving people management activities for the delivery team, and ensuring service delivery quality and cost. You will play a crucial role in managing the overall service delivery process and ensuring customer satisfaction.
Roles & Responsibilities:- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Manage work assignments and ensure timely completion.
- Drive people management activities for the delivery team.
- Monitor service delivery quality and cost.
- Identify areas for improvement and implement necessary changes.
- Ensure customer satisfaction by addressing their concerns and resolving issues.
- Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools.
- Strong understanding of service delivery operations.
- Experience in managing work assignments and driving people management activities.
- Knowledge of service delivery quality and cost management.
- Good To Have Skills: Experience with ITIL framework.
- Familiarity with incident management and problem management processes.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- The candidate should have a minimum of 2 years of experience in Enterprise Systems Monitoring Tools.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
AccentureGurgaon
Skill required: Customer Operations - Voice - Service Desk Voice Support
Designation: Service Delivery Ops Senior Analyst
Qualifications:BBA/BCom/Any Graduation
Years of Experience:5 to 8 years
Language - Ability:English - Proficient
About Accenture...
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Job Description
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AccentureGurgaon
Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A)
Designation: Service Delivery Ops Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional...