Application Support Engineer

Educational Qualification : 15 years full time education

Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the enhancement of system performance and reliability.

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work-related problems.
• Troubleshoot and resolve technical issues related to electronic medical records (EMR) systems.
• Collaborate with cross-functional teams to identify and solve issues within critical business systems.
• Provide support to end-users and address their queries and concerns.
• Contribute to the enhancement of system performance and reliability.
• Stay updated with the latest industry trends and technologies related to EMR systems.
• Ensure compliance with security and privacy regulations in handling sensitive medical data.

• Must To Have Skills: Proficiency in Electronic Medical Records (EMR).
• Strong understanding of software troubleshooting and problem-solving techniques.
• Experience in diagnosing and resolving issues within critical business systems.
• Familiarity with healthcare industry standards and regulations.
• Good To Have Skills: Experience with healthcare information systems.
• Experience with HL7 messaging and interoperability standards.
• Knowledge of healthcare data exchange protocols.
• Understanding of healthcare data privacy and security measures.
• Lawson Financial Management Suite

• The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).
• Expertise in maintaining hospital revenue cycle products/appications
• Well versed into IIS, system configurations, Apache and Middleware
• Optimize system performance through regular updates and patches.
• Plan and execute system upgrades and migrations.
• Implement and maintain security policies and procedures.
• Conduct regular security audits and vulnerability assessments.
• Communicate with vendors for support.
• Well versed into application installation / software patch upgrades, maintain servers
• Manage user accounts and permissions.
• Provide technical support and guidance to other applications team.
• Develop and maintain documentation for system configurations, processes, and procedures.
• Explore Automation ideas and develop Usecases
• Ready to support during US Business Hours
• This position is based at our Hyderabad office.
• A 15 years full-time education is required.