Site Reliability Engineer

Job Description

Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Reduce ouch errors on CE ORx sites/Improving NP
• Improve service uptime and resiliency
• Enhance metrics reporting and clarity on service health and customer expectations
• Monitoring, troubleshooting, detecting anomalies and resolving performance issues
• Reviewing trends and page performances and provide solutions to bottlenecks
• Looking for alerting patterns, setting SLI and SLO with the dev team, participate in war rooms, enhance observability
• Key Initiatives: proactive issue handling, alert thresholding improvements, ADTM reduction, RER reduction, error trending review process
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• Experience with Azure
• Terraform knowledge
• Knowledge in observability Platforms such a Dynatrace
• Knowledge in logging tools like Splunk
• Knowledge in Containerization technology such as Docker
• Knowledge in Orchestration technologies such as AKS/K8
• Knowledge in observability/monitoring tools like Splunk, App Insights, Dynatrace and Glassbox
• Understanding of IAC
• Solid JavaScript skills and other scripting languages (Python/PowerShell)
• Proven solid analytical and problem-solving skills for diagnosing complex issues and root causes

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.