Customer Support Engineer

• Experience in design office on Propulsion, Fuel, APU, Air Systems
• Good understanding of Airline operating and maintenance environment.
• Knowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,), Engineering Drawings (Mechanical and Repair) Interchangeability/Spare Parts management and Configuration Management, Concessions
• Experience with the following tools will be an advantage:Tech Request, Airn@v, Zamiz (AIRINA), Taksy, SNS, APS, AVD, FTS+, SAP, ICC, PASS SSI, PDMLink (APS), Gsuite, Airbus World, DocMaster, Airbus Norms & Specs.
• Ability to coordinate remotely / virtually among Design Office, Support Engineering, Vendor service providers, Suppliers, Support teams.
• Good knowledge of MS Office suite.English:Advanced level (written and spoken)

Your role:

• The scope is to answer In-Service queries, investigate In Service Issues and exploit In-Service Experience.
• Analysing and answering daily queries from customers on ALL Airbus civil A/C;
• Agree on a resolution deadline with the customer and define a resolution strategy.
• Anticipating recurring queries.
• Developing a collaborative network with internal and external contributors.
• Provide solutions in collaboration with the customer for a safe operation environment.
• To constantly perform operational assessments of the Airbus fleet and raise actions.
• Capitalizing the In-Service experience into innovative solutions, for better support and optimization.
• Building the team of tomorrow.