Customer Care Executive
Chetana Rajiv Asekar ( Proprietor Of Subhadra Jobs Consultancy ) Bangalore
Job Description
Description
We are looking for a highly motivated Customer Care Executive to join our team. The ideal candidate should have 0-2 years of experience in customer service and must be able to communicate effectively with customers. The candidate should have a passion for customer service and be able to work in a fast-paced environment.This is a full-time position located in India.
Responsibilities- Answer incoming calls and respond to customer inquiries
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Process orders, forms, and applications
- Route calls to appropriate resources
- Follow up customer calls where necessary
- Complete call logs and reports
- Provide feedback on the efficiency of the customer service process
- Bachelor's Degree in any discipline
- 0-2 years of experience in customer service
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and manage time effectively
- Ability to work in a fast-paced and high-pressure environment
- Proficient in Microsoft Office and other relevant software
- Good problem-solving skills
- Ability to work independently and as part of a team
- Fluent in English and any one regional language
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Qualifications:
Diploma or Bachelor's Degree Any Specialisation (Business / Hospitality or a related field is a plus.)
Experience:
1yr to 4yrs of experience in customer service
Good to have prior experience in reservations or hospitality environment...