Deputy Manager/ Manager- Technical Support (MP)
KONE Mumbai
Job Description
KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment.We want to offer the best People Flow experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings
What are we looking for
A Technical Field Support Engineer provides technical support during the installation and commissioning of KONE products. They resolve technical issues identified by manufacturing and installation teams, working to ensure products are installed in compliance with KONE's safety, process and quality requirements, without problems and on a timely basis
What will you be doing
Remote and site support services for Front Lines and Supply Operations- Provide remote or on-site technical support for installation issues
- Provide support also in digital, APF, software and BIM related issues
- Provide technical support to ensure customer specification requirements
Training:
- Train local Trainers/employees during site visits and/or deliver scheduled training sessions
- Co-operate with and provide expertise to global and local training centers in training courses
Quality:
- Create quality reports after site visits and list issues which require corrective actions
- List all helpdesk issues and forward corrective actions according to KONE process requirements.
- Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements
- Be aware and operate within KONE safety requirements
- Ensure each installation follows the global processes and guidelines
- Follow the safety procedures and rules of customers, partners and KONE.
- Report safety concerns
- Stop installation or lift operations if safety violation or hazards are detected
- People management e.g. setting targets, conducting PDP's and IDP's for team members together with Technical Field Support Manager
- Drive competence development in the team, inform Technical Field Support Manager about any skill gaps in the team
- Facilitate information sharing and creates collaborative working environment
- Allocate daily work together with Technical Field Support Manager
- Monitor and lead the performance and KPI/SLA adherence of the team
- Review daily priorities in the team and take appropriate action to ensure results are achieved
- Support continuous development of TFS together with Technical Field Support Manager
- Career progression opportunities within a global organisation
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
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