Head Supply Chain & Logistics | Retail/Fashion | Gurgaon

About Our Client

The client is one of the largest global fashion retail giant with presence in over 60+ countries.

1. Inbound Logistics (Trading Operations)

• Oversee the management of inbound logistics, ensuring timely and accurate inventory flow to support trading operations.
• Collaborate closely with suppliers, 3PLs, and internal teams to streamline inbound processes, reduce lead times, and manage cost efficiencies.
• Implement effective KPIs to measure and monitor inbound logistics performance and supplier service levels.

1. Outbound Logistics (B2B & E-Commerce)

• Manage end-to-end outbound logistics for both B2B and e-commerce channels, ensuring high standards of delivery accuracy, timeliness, and customer satisfaction.
• Develop scalable logistics solutions for the dynamic growth of e-commerce, ensuring quick response times and last-mile efficiencies.
• Oversee fulfillment operations, drive productivity and accuracy, and reduce logistical and operational costs.

1. Continuous Improvement & Operational Efficiency

• Identify and implement continuous improvement initiatives to streamline processes, reduce costs, and enhance the agility of supply chain operations.
• Utilize data analytics and performance metrics to identify areas for operational enhancement across all logistics functions.
• Lead and promote a culture of continuous improvement, empowering teams to take ownership of their processes.

1. Third-Party Logistics (3PL) & Warehouse Management

• Oversee 3PL and warehouse performance, ensuring adherence to SLAs and efficient warehouse and inventory management.
• Develop strong partnerships with logistics providers, negotiating contracts and ensuring service levels meet business requirements.
• Implement best practices for inventory control, warehouse organization, and safety standards.

1. Compliance & Risk Management

• Ensure all logistics operations comply with relevant laws, regulations, and company policies, minimizing risk exposure.
• Manage contractual liabilities with third-party logistics providers, ensuring adherence to terms and risk mitigation.
• Implement robust systems to monitor compliance across all logistics functions, reporting issues proactively to senior management.

1. Stakeholder & Workforce Management

• Build and maintain strong relationships with key stakeholders across the organization, including commercial, finance, procurement, and operations teams.
• Lead, mentor, and develop a large and diverse workforce across logistics and warehouse operations.
• Ensure workforce productivity, safety, and engagement, driving an inclusive, high-performance culture aligned with the company values.

The Successful Applicant

Strong expertise in stakeholder management, compliance, contractual liabilities, and operational efficiencies is essential.

• Experience: 15-25 years of experience in supply chain management within a large retail organization, with a focus on 3PL, warehousing, and logistics.
• Leadership: Proven track record of leading and managing large teams across multiple functions and locations.
• Technical Skills: In-depth knowledge of logistics operations, including inbound and outbound logistics, e-commerce logistics, and B2B distribution.
• Stakeholder Management: Strong experience in managing cross-functional stakeholders, building effective partnerships, and handling complex negotiations.
• Compliance & Risk Management: Demonstrated expertise in handling compliance requirements, managing risk, and ensuring contractual adherence.
• Continuous Improvement: Experience implementing continuous improvement methodologies (such as Lean, Six Sigma) to drive process efficiencies.

• Leadership role to head the supply chain & logistics function.
• Excellent growth trajectory in a high visibility role.
• Work life balance & flexibility.