Team Lead (Technical product specialist)
Ionidea Interactive Private Limited Bangalore
Job Description
Ion Idea is looking for a Technical Product Specialist Team Lead to drive customer success, lead a high-performing team, and provide expert-level technical support for Dynatrace technologies. The ideal candidate will have a strong background in SaaS products, cloud platforms, and DevOps tools, along with exceptional leadership and communication skills.
Key Responsibilities- Lead and mentor a team, ensuring exceptional customer experience and post-sales support.
- Act as a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, and frameworks.
- Provide real-time troubleshooting and technical support across multiple platforms.
- Build and maintain strong relationships with technical and non-technical stakeholders.
- Work with Customer Experience platforms to drive engagement and issue resolution.
- Stay up to date with emerging cloud, DevOps, and ITSM technologies.
- Obtain Professional Level Dynatrace Certification within the first six months.
- 3+ years of experience in customer success or equivalent post-sales support.
- 1+ years of leadership experience, with proven mentorship and organizational skills.
- Strong understanding of SaaS products and cloud technologies.
- Excellent communication, presentation, and relationship-building skills.
- Hands-on experience with one or more of the following:
- Cloud Platforms: AWS, Azure, Google Cloud, OpenStack, OpenShift, Kubernetes, SAP.
- Web & Application Servers: Apache, IIS, WebSphere, WebLogic, JBoss.
- Development Technologies: Java Servlets, PHP, HTML, CSS, JavaScript, Ajax.
- Mobile Technologies: iOS, Android Webkit.
- DevOps Tools: Ansible, Jenkins, Chef, Puppet.
- ITSM Platforms: ServiceNow, BMC, CMDB.
- Why Join Us
At Ion Idea, you'll have the opportunity to work with cutting-edge cloud and DevOps technologies, lead a dynamic team, and make a direct impact on customer success. If you're passionate about problem-solving, leadership, and staying at the forefront of technical innovation, we want to hear from you.
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