Delivery Lead / Senior Delivery Lead, Transformation and Change – Managed Services

Job Description

Change and Transformation team is responsible for managing and implementing changes within managed services. This will include changes to processes, systems, structures and culture. The team's primary goal will be to ensure that these changes are made smoothly and effectively, have appropriate governance in place and with minimal disruption to the organization.

DISCOVER your opportunity

• Lead the development and implementation of transformation and change initiatives, ensuring alignment with the overall managed services strategy.
• Develop and deliver on change management plan, including stakeholder management, communication, training, and resistance management strategies.
• Collaborate with cross-functional teams to identify opportunities for process improvement and operational efficiency.
• Provide leadership and guidance to internal project teams, ensuring that changes are implemented on time.
• Monitor and report on the progress of change initiatives, using appropriate metrics to measure success and identify areas for improvement.
• Build and maintain effective relationships with key stakeholders, including senior leaders, employees, and external partners.

You will report to Head of Managed Services.

SHARE your talent

We're looking for someone who has these abilities and skills:

Required Skills And Abilities

• Proven experience in a similar role, with a track record of successfully delivering complex change initiatives.
• Excellent project management skills, with experience in using change management methodologies.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proven experience as a Change Manager or similar role, with a track record of driving projects to completion within a shared services or global environment.
• Understanding of insurance operations processes and the ability to navigate cultural and regional differences.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Proficiency in project management tools and methodologies, such as Agile or Lean Six Sigma.

• Effective focus on collaboration, team building and stakeholder management.
• Ability to work self-directedly, use influencing skills to drive desired outcomes within the defined timelines.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

It's about helping one another and our business to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society are essential to our future. We're committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Flexible Work Eligible

None

AXA XL is an Equal Opportunity Employer.

Location

IN-HR-Silokhera Gurgaon

Job Field

Underwriting

Schedule

Full-time

Job Type

Standard