[ref. a42833218] IT Service Management Representative - Bangalore

Educational Qualification : 15 years of full time education

As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available.

• Manage the delivery of IT production systems and services, ensuring client satisfaction and management of risk to services.
• Provide operational support, ensuring production systems and devices are online and available.
• Collaborate with cross-functional teams to ensure timely resolution of incidents and problems.
• Contribute to the continuous improvement of IT service management processes and procedures.

• Must To Have Skills: Strong knowledge of Infrastructure Service Management.
• Good To Have Skills: Experience with ITIL framework and ServiceNow.
• Experience in incident and problem management, change management, and service request management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

• The candidate should have a minimum of 2 years of experience in Infrastructure Service Management.
• The ideal candidate will possess a strong educational background in computer science, information technology, or a related field.
• This position is based at our Bengaluru office.