User Success Engineer - SolidWorks Technical Support
BioVia Pune
Job Description
User Success Engineer - SolidWorks Technical Support
We are seeking a resource having knowledge of CAD software to work with our R & D Operations Team as a User Success Engineer - SolidWorks Technical Support. You will be reporting to the manager in Pune.
Do you enjoy challenges
Here a Dassault Systmes, we empower people with passion to change the world.
Role Description& Responsibilities:
- Execute Tech support responsibilities: End to End ownership of tech support requests from opening until closure ensuring customer satisfaction via CRM system, Phone, and email
- Assist SOLIDWORKS resellers to troubleshoot and resolve issues
- Determine the source of the problem (Product-based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable
- Timely delivery of answers /solutions including validating all code corrections against customer scenarios
- Writing and reviewing knowledge articles and best practice documents
- Mentor team members by sharing Technical expertise
- Coordinate the annual Technical training summit for all resellers in the APAC
- Help develop and implement web-based support initiatives including knowledge articles, technical and operational techniques, documentation
- Experience 1-4 Years
- Bachelor's Degree in Mechanical/Production Engineering
- CAM/PDM/PLM knowledge - added advantage
- Good CAD & Geometry Knowledge
- Excellent analytical skills, methodical problem solving skills and troubleshooting skills
- Self-motivated and willing to learn new skills and technologies as needed
.Ability to meet objectives, goals and deadlines with minimal supervision.
What's in it for you- Work in a culture of collaboration and innovation
- Ensure knowledge sharing within the development team and encourage introduction of new
- technologies
- Proactively optimize development processes and suggest new ideas
Diversity statement
As a game-changer in sustainable technology and innovation, Dassault Systmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day.It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Pune
What You'll Do:
You will report to the Director, Technical Support. You will work from the Pune office full fledged.
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