(US Time) Revenue Operations Specialist - Deal Desk and Partner Operations

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

JOB DESCRIPTION:

Deal Desk Management:

• Collaborate with Sales, Finance, and Legal teams to manage and optimize the deal approval process.
• Review and approve pricing, discounts, and deal structures to ensure compliance with company policies and profitability targets.
• Provide guidance and support to sales teams on deal strategy and structuring.
• Maintain and update deal desk policies, procedures, and approval matrices.
• Analyze deal metrics and performance, providing insights and recommendations for continuous improvement.

Partner Operations:

• Manage the new partner onboarding process, ensuring they are equipped with the necessary tools and resources.
• Act as the main point of contact for partner operational issues.
• Coordinate with internal teams to ensure partner operational processes are streamlined and efficient.
• Track partner performance and provide regular reports and analysis to the Partnership Team.
• Identify opportunities for process improvement, partner engagement, and satisfaction.
• Understand the various partner programs and be in charge of the Partner booking process

Revenue Operations Support:

• Assist in the development and implementation of revenue operations strategies and initiatives.
• Monitor and analyze key revenue metrics, identifying trends and areas for improvement.
• Collaborate with cross-functional teams to drive process improvements and operational efficiencies.
• Support the implementation and management of revenue operations tools and systems.
• Contribute to the development and maintenance of documentation and training materials for revenue operations processes.

• 2+ years of experience in revenue operations, sales operations, or a related role; preferably in a SaaS
• Strong understanding of sales processes, deal structures, and partner management.
• Proficient in CRM systems (e.g., Salesforce) and other revenue operations tools.
• Excellent analytical and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to work effectively with cross-functional teams.
• Detail-oriented with a high level of accuracy in work.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of revenue recognition principles and financial acumen is a plus
• Experience with contract negotiation and management is a plus

Benefits

• Attractive compensation package: Embrace periodic performance and 13th-month bonuses;
• Generous time-off: Enjoy 19 annual leave days, supportive allowances, and public holidays;
• Vibrant international workspace: Fostering an Agile Culture at Viettel Building, D.10, HCMC;
• Premium healthcare coverage: For both you and your loved ones;
• Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you!

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.