Customer Support Executive
Job Description
Job Opportunity: Senior Customer Support ExecutiveLocation: Bengaluru (On-site)
Job Type: Full-time
Experience: 1-10 years (Fresher candidates are also welcome to apply)
Industry: Hospitals and Health Care
About Us:
Teleradiology Solutions was founded in 2002 by two Yale University-trained physicians. We provide teleradiology services (i.e. CT, MRI, X-ray, Ultrasound, Nuclear medicine, Echocardiograms) to over 150 hospitals in 21 countries globally including the United States.We are pleased to introduce ourselves asa large and growing Teleradiology group with an active academic focus (www.radguru.net) and a research interest in several areas, including AI in radiology. Visit us atwww.telradsol.com
TeleRide Tech is an affiliate company of Teleradiology Solutions. We have developed a cutting-edge radiology workflow platformRADSpa, which optimizes the efficiency and productivity of radiologists by delivering images anywhere anytime. CardioSpa, which enables tele-ECG and tele-echo, does the same for cardiologists.The company has all the products needed for a group interested in a telehealth solution from Teleradiology to telemedicine video consults. Visit us atwww.teleradtech.com
Job Role & Responsibilities:
- Handle inbound and outbound calls to understand and address client needs and requirements.
- Respond promptly and accurately to calls, ensuring clients feel supported and valued.
- Provide comprehensive support to clients, ensuring clear communication and satisfaction.
- Collect and relay accurate information to clients and internal teams.
- Adapt to changes and maintain flexibility in a dynamic work environment.
- Ensure adherence to company and hospital policies in all interactions.
- Coordinate with internal teams to resolve client queries effectively.
- Handle high volumes of inbound and outbound calls efficiently.
- Identify priority issues and escalate them as necessary.
- Route calls to the appropriate departments or teams when needed.
- Follow up with clients to ensure issues are resolved and complete the call process.
- Document all call details according to standard operating procedures.
- Troubleshoot basic IT-related issues and escalate to the appropriate technical team.
- Multitask and manage multiple internal software platforms simultaneously.
- Monitor and respond to emails when required.
Key Requirements:
- Excellent verbal and written communication skills.
- Strong listening skills and the ability to empathize with clients.
- Ability to work independently and as part of a team.
- Willingness to work on weekends and in different shifts.
- Experience or background in home science is a plus.
- Strong computer proficiency and basic knowledge of MS Office.
- 1- 10 years of international voice process experience is an advantage.
- Knowledge of customer service best practices.
- High level of professionalism and customer-centric approach.
If you're eager to take on a dynamic and meaningful role in the healthcare industry, we'd love to hear from you!
If interested, please share your updated resume with us.
Regards
Dhanush H
8123998941
Human Resource
Teleradiology Solutions(www.telradsol.com)
Among the top teleradiology providers in the US and world!