Customer Care Executive

Job Description

Skills: Communication, fluent english, Customer Support, Customer Service, cutomer care, domastic,

Company Overview

Visit our website at http://www.vjobconsultancy.com for more information.

Job Overview

This is a full-time position located in Delhi, India.

• Excellent communication skills
• Fluency in English (both spoken and written)
• Previous experience in customer support or related roles
• Strong problem-solving skills and ability to think on your feet
• Empathy and ability to handle customer concerns with patience
• Ability to work in a fast-paced and dynamic environment
• Proficient in using customer support software and CRM systems
• Attention to detail and good organizational skills
• Ability to work well in a team

• Handle incoming customer inquiries and provide accurate and timely responses
• Assist customers in troubleshooting and resolving product or service-related issues
• Process customer orders, returns, and exchanges efficiently
• Maintain a high level of professionalism and empathy while dealing with customer concerns
• Ensure customer satisfaction by exceeding their expectations
• Collaborate with other team members and departments to resolve customer issues
• Keep accurate records of customer interactions and transactions
• Stay up-to-date with product information and company policies to provide accurate information to customers
• Identify opportunities to enhance the customer experience and suggest improvements