[ref. o30335417] Customer Support Analyst - Hyderabad

Job Description

Description

We are seeking a skilled Customer Support Analyst with 1-6 years of experience to join our team. The ideal candidate will have a proven track record of providing exceptional customer service and support, as well as a strong technical background.

• Respond to customer inquiries and provide technical support via phone, email, and chat
• Troubleshoot technical issues and provide solutions to customers
• Escalate issues to the appropriate team members when necessary
• Document customer interactions and maintain accurate records
• Stay up-to-date on product features and technical specifications
• Collaborate with cross-functional teams to resolve customer issues
• Provide feedback to the product team to improve customer experience

• 1-6 years of experience in customer support or a related field
• Excellent communication and interpersonal skills
• Strong technical skills and ability to troubleshoot technical issues
• Familiarity with CRM software and customer support tools
• Ability to work independently and in a team environment
• Bachelor's degree in a related field preferred
• Fluency in English and at least one regional language