Technology Support Engineer
Accenture Kolkata
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.
Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : Windows Scripting, No Function Specialty
Minimum 5 year(s) of experience is required
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.
Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : Windows Scripting, No Function Specialty
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability, creating and implementing Requests for Change (RFC), and collaborating with vendors and service management teams for issue analysis and resolution.
Roles & Responsibilities:- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Implement effective troubleshooting strategies.
- Analyze and resolve issues promptly.
- Maintain operational stability.
- Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.
- Good To Have Skills: Experience with Microsoft Windows Server Administration.
- Strong understanding of system administration.
- Knowledge of Windows Scripting.
- Familiarity with Citrix Virtual Apps and Desktop Architecture.
- The candidate should have a minimum of 5 years of experience in Citrix Virtual Apps and Desktop Administration.
- This position is based at our Kolkata office.
- A 15 years full-time education is required.
AccentureKolkata
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge...
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