[ref. j1644516] Chennai - Associate - Retail Process, JP, Selection Monitoring Team

Job Description:

This role would report to the Team Lead or the Operations Manager.

• Meets and/or exceeds the set productivity and accuracy targets.
• Participate in ad-hoc operational projects and audits
• Understand operational goals, vision, charter and process steps
• Execute on assigned project components of specific audit processes
• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
• Follow SOPs as prescribed and provide inputs to improve the process.
• The candidate should work from office on all 5 days of the week - Any UG Degree (JP Lang specialists will require N4 level cert.)
• Proficient in Internet navigation
• Has problem solving skills and attention to detail.
• Has good written and oral communication skills
• Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes
• Drive process/system improvements basis ongoing trends/gaps identified
• Carries out tactical issue based communications with internal teams
• Proficiency in computer applications and a flair for browsing the internet
• Previous experience working with Japanese language
• Able to write queries using SQL & Macros
• Has Exposure to MS office
• Proficient in Internet navigation and keyboard typing skills
• Has problem solving skills and attention to details
• Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage
• Ability to work independently and think ‘out of the box’
• Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams.
• Knowledge of Japanese kanji characters to conduct analysis on translated information (Japanese to English and vice versa) with ease.
• Has strong organizational skills and able to juggle multiple tasks at once

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