Assistant Manager

apartmentEXL IT service management placeNoida calendar_month 

Job Description

Primary Responsibility

This role is primarily responsible for conducting and managing training modules for all Executives and Assistant Manager in the specific process.

Performance Parameters
  • Effectiveness of training
  • Number of training programs conducted / Man hours
  • Schedule Adherence
  • Training Administration
  • Updates/ Training material/Client trainer interactions

Roles Responsibilities

Primary Internal Interactions
  • Deliver process training for the new hires for the particular process
  • Develop & implement an effective system for process updates as
and when required by the process/clients.
  • Assist in addressing developmental needs of employees across the process
  • Conduct training follow up session and measuring effectiveness of training
  • Ensure accurate, timely and efficient analysis of Weekly and Monthly reports
  • Agents for the purpose of imparting training & feedback
  • Team Manager for the purpose of process updates.
  • Process owners/ Team Managers for the purpose of Training Need identification and follow up.
  • Trainer (Team members) for the purpose of coordinating trainings as and when required.
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