Technical Support Analyst Jobs Opening in A Client of Freshersworld at MumbaiLess
apartmentA Client of FreshersworldplaceMumbaicalendar_month
Technical Support AnalystJOB DESCRIPTIONProviding technical support to US Healthcare clients (EHR, EMR) via E-Mail, phone, and other electronic mediums. Talking to clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
Deploying software, utility upgrades, applicationsLogging client queries using service management tools to record each & every queryDetect, record, and classify the incidents & provide initial incident supportInvestigate, prioritize and diagnose the incidence based on impact & urgencyResolve incidents and recover service as per agreed service levels & close the incidentsMaintain ownership, monitoring, tracking & communications about incidents Provide management information about Incident Management quality and operationsRapidly establishing a good working relationship with customers and other professionals, e.g., software developers. Skills:Able to work independently and efficiently to meet deadlines.
Able to promptly answer support-related emails, phone calls, and other electronic communications. Self-motivated, detail-oriented, and organized. Experience with hardware and software issues. Proficient in Internet-related applications such as E-Mail clients, FTP clients, and Web Browsers.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
apartmentA Client of FreshersworldplaceBhiwandi, 31 km from Mumbai
TechnicalSupport AnalystJOB DESCRIPTIONProviding technicalsupport to US Healthcare clients (EHR, EMR) via E-Mail, phone, and other electronic mediums. Talking to clients through a series of actions either face to face or over the telephone...
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