Delivery Architect

Job Description

about the role

Mission / Role purpose

• constructed solution that takes all factors into account
• key stakeholders, business objectives, technology strategy, security requirements
• and that can be handed off to the deployment team for successful and on-time delivery and to the operations team for efficient and SLA commitments.

• E2E technical responsibility for delivery of the Enterprise network solution for customers,
• Accountable/Key contributor for the technical aspects of the solution definition including features for implementation and operations,
• Accountable/Key contributor for the technical aspects of the solution delivery through to successful live operations,

• Support Pre-sales & bid-team for the technical qualification for the customer's service management needs, well versed with design to cost approach and techniques,
• Technical validation of Enterprise Network Architecture with solution-centric approach & in line with OBS operational eco-system,
• Participate in solution demo & pilots success of customized requirements,
• Assess & qualify security risks, capacity, and performance parameters.

• Work with Post sales teams for the successful delivery of the solution
• In partnership with Project management accountable for technical delivery and to ops
• Participate in Architecture discussions to work through design, security, partners, customer IT tooling needs, and other key parameters,
• Delivery Architect provides insight and views on the customer ITSM tools integration, monitoring solutions of the customer requested solution,
• Front-end customer/vendor in terms of technical design/issues/discussion/evolution where need arises.

Role/Responsibilities may differ from one bid to others and require flexibility, a high level of autonomy, and a strong background experience.

Key Accountabilities

Technical Expertise in Solution Design qualification

• Early engagement during the Pre-Sales phase
• Contribute to Customer workshop participation,
• Key contributor of customer network solution definition, design, qualification & validation,
• Ensure compliance with already, implemented network architecture and solutions,
• Support the technical qualification for the customer's service management needs, well versed with design to cost approach and techniques,
• Design validation and Customer Acceptance
• Validate and qualify operationally the HLD
• Provide complementary design documentation for implementing the solution
• Facilitate and support a lab and/or contribute to proof-of-concept for new solutions
• Support the first few Customer pilot site implementations

• Own network design to ops documentation
• Create the Customer technical documentation for delivery and operational entities,
• Decide the project implementation process with lead Project Manager on the high level interlock,
• Technical alignment of network deployment team
• Enlist the technical knowledge required for the scope of the project to let the manager select the deployment team.
• Analyze the resource capacity, coverage & availability and feedback to the Lead PM and let him confirm if that would meet the project plan
• On-board the designated deployment team & service management team on Customer technical design-specific requirements.
• Technical drive of the Customer network transition
• Contribute with PM to define the transition plan
• Set up the discovery strategy & set requirements expected from the customer to secure the transition
• Alignment with the Customer Asset & Data Manager for inventory uploading,
• Prepare upfront the take-over techniques with automation
• Technical drive of the Customer network transformation
• Contribute with PM to define the transformation plan
• Set up the transformation strategy & set requirements expected from the customer to secure the transition
• Alignment with the Customer Asset & Data Manager for Site Survey, inventory
• Prepare upfront the transformation techniques with automation
• Participate actively in Handover to Operation,
• Provide insight and views on the customer ITSM tools integration, monitoring solutions of the customer requested solution to meet SLA,

Be point of escalation to the Deployment Team with regards to technical issues related to design

• Technical Support in term of Network Security Management: ad-hoc assessment of vulnerability impact based on customer design and device configuration.
• Technical support in term of Incident Management : Provide guidance and support during major incidents & escalations.
• Technical support in term of Problem Management: Be the point of escalation for design for the Problem Management team.
• Technical support in terms of Availability Management
• Ensure Resilience and minimize the effect of component failures by proposing alternative solutions to ensure availability by the SLA Handover of the technical design,
• Increase Reliability by reviewing the proposed solutions in terms of SPOF and overall robustness of the solution
• Technical support in terms of Continuity Management
• Ensure the recovery plans are in place to support the customer's service continuity plans by maintaining accurate customized solution documents and recovery plans under the CMDB database in favor of incident management.

about you

Education, Qualifications, and Certifications

• Overall experience of 12 plus of experience in desing, implementing, operating, network and complex customer solutions and aligning support model as per the new product and technology.

• Master Level (Electrical Engineering, networks) required
• Mandatory Certification &
• Cisco (CCIE CCNA CCIE) and/or equivalent on other vendors,

• Experience on network design, and implementation across multiple technology across LANincluding software driven network
• Routing protocols: OSPF, BGP, EIGRP, ISIS, QOS, VOIP
• Technology: DNAC,ISE,PRIME,NFV, VNF, Openstack , SASE, Controller.
• Experience at least in two suppliers (Cisco, Aruba, Fortinet, Huawe) of theLAN technology including all components from
• Good knowledge of Multiple domains
• Knowledge on Cloud & Security is a clear value add
• Basic knowledge of IOT, RF Technology LORA, Sigfox
• Experience in scripting tools like Python, Ruby, Perl.
• Experience in Customer Transition (from discovery to take-over) & transformation
• Service Integration cross functional tool & process.
• Service life cycle management & Automation, experience on operational process,
• Experience on monitoring & ITSM tooling solution & ecosystem
• Knowledge/experience on cost management & Design to Cost approach
• Excellent verbal & written communication skills to interact with internal and external stakeholders,
• Able to realize good presentations, and confident to realize presentations in front of our customers,
• Able to write technical and functional specifications
• Able to work in transversal mode and in Agility
• Build & nurture transversal relationships across the Organization to foster a collaborative environment, cross-functional team management
• Ability to carefully plan and co-ordinate work according to a demanding time schedule,
• Project management experience value add

additional information

Why Become a Delivery Architect

This role will provide excellent exposure in technically leading big complex global accounts involving various aspects of service design, product management, and acting as an SME for hybrid designs.

department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business