Customer Service Associate
FiveS Digital Noida
Job Description
Company Description
FiveS Digital is a technology-led Business Process Management organization with a customer and community-centric approach. They specialize in Customer Experience, RPA/IPA-driven digital transformation, and Computer Vision/ML/NLP. The company is located in Noida, India, and focuses on e-commerce/retail, healthcare, and insur/fintech verticals.
Role Description
This is a full-time on-site role for a Customer Service Associate at FiveS Digital. The Customer Service Associate will be responsible for providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering excellent customer service.
Qualifications- Customer Support and Customer Service skills
- Customer Satisfaction and Phone Etiquette skills
- Experience in Customer Experience
- Strong communication and interpersonal skills
- Ability to resolve customer issues efficiently
- Previous experience in a customer service role
- Knowledge of CRM software is a plus
- High school diploma or equivalent
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